The dispatch center handles emergency 911 calls for service as well as wireless calls, non-emergency, and allied agency calls. The calls for service range from in-progress crimes such as a robbery or an assault to non-emergency calls, such as past petty thefts or loud music disturbance calls. The dispatch center is also responsible for the dispatching of patrol units to calls for service.
We have recently launched our text-to-911 system. This will be beneficial to all users in the county, but will specifically help with hearing/speech impaired callers, callers with low cellular service that still have the ability to text, as well as dangerous situations in which callers are incapable of making a voice call. A few things we would like to make sure everyone is aware of:
- 911 calls can be made from an inactive cellular phone; this means, if you have an old phone laying around that still turns on, you can still call 911 from that phone, regardless if it has minutes/data/etc. on it. (Please be mindful of this when giving young children an old cellular phone as a toy.)
- 911 TEXT MESSAGES can not be sent out if your cellular phone is not active. If your phone is inactive and you have an emergency, you must call 911 to request assistance.